Search results for "Stakeholder relations"
showing 10 items of 10 documents
Volkswagen Emission Crisis : Managing Stakeholder Relations on the Web
2016
Organizations establish their own profiles at social media sites to publish pertinent information to customers and other stakeholders. During a long and severe crisis, multiple issues may emerge in media interaction. Positive responses and prompt interaction from the official account of e.g. a car manufacturer creates clarity and reduces anxiety among stakeholders. This research targets the Volkswagen 2015 emission scandal that became public on Sept. 18, 2015. We report its main phases over time based on public web information. To better understand the online interaction and reactions of the company, we scrutinized what information was published on VW’s official web sites, Facebook, and Twi…
Stakeholder expectations : conceptual foundations and empirical analysis
2015
Expectations are an inseparable part of interaction, whether in interpersonal, intragroup, or organization–stakeholder relations. As a concept, expectations appear frequently in the public relations literature, yet definitions are scarce or narrow. This thesis contributes to the conceptual and empirical understanding of expectations in the context of organization–stakeholder relations and, more specifically, studies how organizations translate their societal roles and how stakeholders form expectations of these roles. The theoretical framework is drawn from Scandinavian institutionalism and corporate responsibility as social connectedness that, first, places organization–stakeholder relatio…
A Concentric CSR Roadmap Model for Host Community Relations in the Global South
2014
The purpose of this article is to find new Corporate Social Responsibility (CSR) approaches for corporate-community relationships in the global South and hence to achieve some distance from the Northern ethos. The article is based on a case study from the Brazilian pulp and paper sector. Veracel Celulose, a multinational corporation, is a joint venture between the Brazilian Fibria Celulose (formerly Aracruz Celulose) and the Swedish-Finnish Stora Enso. First, Veracel’s production impacts on the Indigenous community, the Pataxó Indians, are examined. Second, Veracel’s CSR policy and its subsequent impact are brought under closer scrutiny by juxtaposing corporate words with corporate actions.…
Stakeholder relations as social capital in early modern international trade
2008
Stakeholder relations that are available through networks of various sorts are one benefit from social capital. According to the stakeholder approach to organisations, those relationships that contain most of the important attributes – such as power, legitimacy, frequency of contact and urgency – hypothetically dominate the business environment. This has caused modern corporations to view chiefly the dominant stakeholders as important. This study tests the importance of these attributes in early modern international trade; in other words, which attributes played a major role in the relations between Finnish tradesmen and their foreign contacts? The archives of two major Finnish trading hous…
Stakeholder Analysis as a Source of Early Warning Signals in Logistics Projects
2017
Logistics projects are undertaken by a set of multiple organizations that engage resources from different logistics systems, production systems, management systems, social-cultural systems. They are subject to impact of wider economic and political environments. Logistics projects involve participants from diverse cultural environments, management practice. The article presents the essence and importance of stakeholders in projects including logistics projects. The author presents the basic issues related to stakeholders and early warning concept in project management. The specific research question is: How to implement the stakeholder relations management in early warning system dedicated …
From Rationality to Emotionally Embedded Relations: Envy as a Signal of Power in Stakeholder Relations
2015
Although stakeholder salience theory has received a great deal of scholarly attention in the business ethics and management literature, the theory has been criticized for overemphasizing rationality in managerial perceptions. We argue that it is important to better understand what socially constructed emotions signal in business relations, and we posit the role of envy as a discursive resource used to signal and construct the asymmetrical power relations between small business owner–managers and their stakeholders. Our study is based on a qualitative study on discursive accounts elicited from 33 interviews with small business owner–managers in Finland. Our study makes two primary contributi…
Love Wins : A Love Lens Approach to Cultivation of Organization-Stakeholder Relationships
2020
This chapter adds to emerging research exploring the construct of joy by drawing attention to the value of more loving stakeholder relationships. Relationship management research has focussed attention on the antecedents, outcomes and quality of an organization’s relationships with various publics and stakeholders and has examined strategies that can nurture these relationships. However, not much of this research has addressed intimacy and passion in these relationships. Accordingly, this chapter draws on the theory of brand love developed in relationship marketing research and the theory of love from psychological research to build a theoretical framework of organization–stakeholder love (…
Zarządzanie relacjami z interesariuszami w projektach
2018
The challenge for enterprises to deliver successful projects in a climate of uncertainty is met by ensuring that stakeholders are engaged in a way that enhances their collaboration during project execution. The purpose of this paper is to present the most important characteristics of stakeholder relationship management in projects. The authors present a new approach to Company Stakeholder Responsibility that could be adopted for projects executed by enterprises and supply chains. The paper presents a case study based on a chosen logistics project.
Neutral Reputation and Public Sector Organizations
2007
Despite the strides taken in reputation research during recent decades, the reputation of public sector organizations has remained rather neglected. Public sector organizations often measure intangibles with instruments designed for corporations, although their raison d’etre differs fundamentally from that of the latter. This paper attempts to fill the gap in reputation research on public sector organizations by developing the proposition that for public sector organizations a neutral rather than excellent reputation is ideal, as neutrality enables a critical operating distance, and the resources for maintaining an excellent reputation are scarce. To test the idea of neutral reputation in p…
Stakeholder salience for small businesses : a social proximity perspective
2017
This paper advances stakeholder salience theory from the viewpoint of small businesses. It is argued that the stakeholder salience process for small businesses is influenced by their local embeddedness, captured by the idea of social proximity, and characterised by multiple relationships that the owner-manager and stakeholders share beyond the business context. It is further stated that the ethics of care is a valuable ethical lens through which to understand social proximity in small businesses. The contribution of the study conceptualises how the perceived social proximity between local stakeholders and small business owner-managers influences managerial considerations of the legitimacy, …